Last updated: 26th of July 2026​

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In This Statement

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1. Scope of This Statement

2. Our Accessibility Standard and Current Status

3. Measures We Take

4. Known and Potential Limitations

5. Assistance and Alternative Access

6. Accessibility of Tours and Travel Services

7. Third-Party Content and Services

8. Feedback and Reporting a Problem

9. Our Response

10. Review and Updates

11. Contact

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1. Scope of This Statement

This Statement applies to the public website of The Zurich Insider™ (“TZI”, “we”, “us” or “our”) at www.thezurichinsider.com, including its principal pages, tour information, blog content and online inquiry forms.

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It also explains how to request assistance if a digital barrier affects your ability to obtain information, make an inquiry or communicate with us.

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Separate accessibility considerations apply to the physical locations, transportation, activities and third-party services that may form part of a tour. These are addressed in Section 6.

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2. Our Accessibility Standard and Current Status

We use the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA as an important reference point for our ongoing accessibility work.

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Our aim is to make the website:

• Perceivable: information should be available in ways users can recognize and understand;

• Operable: essential content and functions should be usable with different input methods;

• Understandable: navigation, instructions and language should be as clear and consistent as reasonably possible; and

• Robust: content should work with commonly used browsers, devices and assistive technologies.

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The website is continually updated and includes features supplied by third-party platforms. We therefore do not claim that every page, document or function currently conforms to every WCAG 2.2 Level AA success criterion or will perform identically with every combination of browser, device and assistive technology.

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3. Measures We Take

As part of our ongoing work, we aim to:

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• Use clear page titles, headings, labels and a reasonably consistent structure;

• Provide meaningful alternative text for informative images and avoid unnecessary descriptions for purely decorative images;

• Support keyboard access to core navigation and interactive functions where the website platform permits;

• Maintain readable text, appropriate contrast and layouts that remain usable when text is enlarged;

• Use descriptive link text so that the purpose of a link can be understood from its context;

• Make forms as clear as reasonably possible, with helpful labels, instructions and error information;

• Provide captions, transcripts or other text alternatives for meaningful prerecorded media where reasonably practicable;

• Avoid content that flashes in a way known to create a photosensitivity risk;

• Review new or substantially revised pages with accessibility in mind; and

• Consider accessibility feedback when correcting content and planning improvements.

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We use a combination of website-platform features, manual review, and feedback from users. Where we identify a barrier, we assess its effect and the most practical way to correct it or provide an alternative.

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4. Known and Potential Limitations

Despite our efforts, some limitations may remain. These may include:

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• Older pages, blog posts, documents or images that have not yet been fully reviewed;

• Complex maps, route graphics or visual travel information that may not have a complete text equivalent;

• Older video or audio material that may not yet include captions or a transcript;

• PDF documents or downloadable materials that may not be fully optimized for all assistive technologies;

• Forms, calendars, payment tools, review widgets, social-media content or embedded features supplied by third parties; and

• Occasional heading, focus, contrast, zoom or keyboard-navigation issues caused by website templates, updates or particular browser and device combinations.

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We are working progressively rather than treating these limitations as permanent. If any content or function is difficult for you to use, please contact us. You do not need to wait for the website itself to be changed before asking for the information or assistance you need.

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5. Assistance and Alternative Access

If you cannot access information, complete an inquiry form or use an online booking or payment function, we will do our best to offer a reasonable alternative.

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Depending on your needs and the information involved, this may include:

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• Providing the relevant information in the body of an email;

• Supplying a more accessible document or plain-text version where reasonably possible;

• Assisting with an inquiry or booking by email, telephone or WhatsApp; or

• Arranging another practical payment or communication method where available.

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Please tell us what you are trying to access and which format or method works best for you. You are not required to disclose a diagnosis or unnecessary medical information.

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6. Accessibility of Tours and Travel Services

We welcome guests with disabilities and different mobility, sensory, communication or cognitive access needs.

 

Wherever reasonably possible, we will discuss suitable adaptations with you before a Service is confirmed.

Helpful information may include:

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• Whether you use a wheelchair, walking aid or assistance animal;

• Your tolerance for walking distances, slopes, cobblestones or steps;

• Whether regular seating, rest stops or an adjusted pace would be helpful;

• Relevant hearing, vision, communication or sensory needs;

• Vehicle, transfer or storage requirements for mobility equipment; and

• Any essential accessibility requirement that would affect your decision to book.

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Zurich’s Old Town and other Swiss destinations may include cobblestones, slopes, steps, narrow or crowded spaces and historic buildings with limited step-free access. Tours may also depend on public transportation, private vehicles, mountain transport, museums, restaurants and other third-party venues.

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We will make reasonable efforts to adapt the route, pace, meeting point or format where practical. The available solution will depend on the particular Service, terrain, weather, safety considerations, transportation and third-party facilities. An adapted route may therefore differ from a standard or sample itinerary.

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Please contact us before booking whenever an accessibility requirement is essential. We can then discuss what is realistically available and record any agreed essential arrangement in your written booking confirmation. Our General Terms & Conditions and Travel & Safety Policy contain further information relevant to participation in our Services.

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7. Third-Party Content and Services

Our website and travel services may include or link to third-party content and functions, such as maps, videos, social media feeds, review platforms, calendars, payment services, transportation providers, and attractions and venue websites.

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We do not control every aspect of these systems and cannot guarantee their accessibility. However, we welcome reports of a barrier affecting a third-party feature used on our website and will consider whether we can provide an alternative, improve how the feature is presented or raise the matter with the provider.

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Where you independently visit a third-party website or book directly with another provider, that provider is responsible for its own website, facilities and accessibility information.

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8. Feedback and Reporting a Problem

Your feedback helps us identify barriers that automated tools or internal reviews may miss.

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If you experience an accessibility problem, it is very helpful to tell us:

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• The page, document, or function concerned;

• What you were trying to do;

• What went wrong or which information you could not access;

• Your preferred way to receive the information or our response; and

• If you are comfortable sharing it, the browser, device or assistive technology involved.

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Please share only the information reasonably necessary for us to understand and address the issue. Personal data submitted with a request will be handled in accordance with our Privacy Policy.

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9. Our Response

We will acknowledge accessibility feedback as promptly as reasonably possible and aim to respond within five business days.

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Where an immediate technical correction is not possible, we will try to provide the requested information or another practical means of completing the relevant task. More complex changes or issues controlled by a third party may require additional time, but we will keep you informed where appropriate.

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10. Review and Updates

We review this Statement and our accessibility priorities periodically and when significant changes are made to the website.

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We may update this Statement to reflect improvements, identified limitations, changes to our services or relevant accessibility guidance. The latest version will be published on this page with the date of the update.

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11. Contact

If you need accessibility assistance, wish to request an adaptation for a tour, or would like to report a website barrier, please contact us:

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The Zurich Insider™ by Samantha Aeschbach
Email: hello@thezurichinsider.com
Telephone and WhatsApp: +41 76 464 54 88
Website: www.thezurichinsider.com

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We appreciate your feedback and will do our best to find a welcoming, practical solution.