Yes. Every experience is designed exclusively for your own party. We do not combine unrelated guests into shared group tours.We shape the experience around your interests, preferred pace, available time, and practical needs.

Start by sending us an inquiry via our contact form or email us at hello@thezurichinsider.com.Please share your travel dates, group size, city, starting point, interests, and any practical considerations.We will respond within 48 hours with suggestions, a few helpful questions, or a tailored proposal, depending on how defined your plans already are.An inquiry does not reserve a service. A booking becomes binding when we send written confirmation and receive the deposit or other payment due at the time of booking, unless your written offer states otherwise.

We recommend contacting us as early as possible.Particularly for travel during popular seasons, major events, school holidays, and multi-day journeys involving guides, drivers, hotels, tickets, or other suppliers.We always welcome last-minute inquiries, which we will consider subject to availability. The more complex or customized the journey, the more useful it is to begin planning early.

Yes. We can adapt an established private experience around you or help shape a more individual itinerary for Zurich or a longer journey through Switzerland.You do not need to have every detail decided before contacting us. A few starting points such as your dates, interests, departure city, destinations, and how you would like your time to feel are often enough to begin.

Experiences may be available in English, German, Swiss German, Spanish, Italian, Portuguese, and French, subject to guide availability.Please tell us your preferred language when you inquire. For specialized subjects, particular destinations, or multi-day journeys, early planning helps us confirm the most suitable guide.

You may pay by bank transfer, major credit card, or TWINT, as indicated in your offer, invoice, or payment link.For travel agencies and other business partners, bank transfer is normally the standard payment method unless otherwise agreed.Your bank, card issuer, or payment provider may apply currency-conversion, foreign-transaction, or other independent fees.All prices and fees are quoted in Swiss Francs (CHF).

Your written offer, invoice, or booking confirmation will state the applicable payment schedule.Unless different terms are stated, bookings made more than 30 calendar days before the service require a 10% deposit at booking, with the remaining balance due 30 calendar days before the service or full payment. For bookings made 30 days or fewer before the service, full payment is due at booking.Complex, multi-day, group, or highly customized arrangements may have a different payment schedule. Any applicable dates and amounts will always be confirmed in writing before you book.

Some tailor-made requests require substantial research, consultation, itinerary design, availability checks, supplier coordination, reservations, or ticketing beyond a standard quotation.In these cases, we may charge a consultation and planning fee. Our standard Consultation Fee and Booking Deposit is CHF 690.00, comprising a CHF 350.00 consultation and planning fee plus a CHF 340.00 booking deposit credited toward the confirmed TZI service.Different terms may apply to complex, multi-day, group, or supplier-intensive arrangements. Any applicable fee, scope, and deposit will be explained and agreed with you before work begins.

We will always try to accommodate a reasonable request to change the date, time, duration, route, guest numbers, or content of a confirmed service. Changes are subject to availability, suitability, and any resulting price difference or third-party cost.You may reschedule once without a TZI administration fee when the request is received at least 14 calendar days before the scheduled start, the replacement service takes place within 12 months of the original date, and a suitable new date is available. Supplier-imposed change fees or non-recoverable expenses may still apply. Please see our Cancellation, Changes and Refund Policy for full terms.

Cancellation and change requests must be made in writing by email or, for urgent matters, WhatsApp. The applicable policy is the version in effect when your booking is confirmed, together with any booking-specific terms shown in your written offer or confirmation.For standard bookings, the refund schedule for the TZI service price is:14 or more calendar days before the scheduled start: 100% refund8–13 calendar days before the scheduled start: 50% refund7 calendar days or fewer before the scheduled start: no refundAfter the service has started or in the event of a no-show: no refundThird-party services, planning fees, reservation fees, tickets, and other separately identified costs may have different terms. Please read the full Cancellation, Changes and Refund Policy before booking.

The Zurich Insider does not provide travel or cancellation insurance. We strongly recommend appropriate personal travel and cancellation insurance to cover circumstances such as illness, injury, flight disruption, missed connections, independently booked arrangements, or other changes outside our control.We also offer an optional Flexible Cancellation Option (point 9 - Cancellation Policy) for eligible guiding services when it is selected and paid for at the time of booking. It is a contractual booking option, not travel insurance.

For eligible guiding services, the Flexible Cancellation Option costs 15% of the guiding service price and must be selected and paid for at the time of booking.It allows you to cancel the covered guiding service for any reason with written notice at least 24 hours before the scheduled start time. The covered guiding-service price is refunded, but the Flexible Cancellation Option fee itself is non-refundable.The option does not cover transportation, tickets, accommodations, food, tastings, separately identified planning or administration services, or other third-party costs. Please read the full Cancellation, Changes and Refund Policy for eligibility and terms.