FAQ

Thank you for considering The Zurich Insider for your private guided tour wishes.

Getting started is easy - reach out to us via our contact form here or by email at hello@thezurichinsider.com and let us know which type of service you are interested in and any specific wishes or requests you may have.

If you are interested in a Curated Experience, please provide us with your preferred date, time, pick-up location, and the number of guests traveling with you. We will promptly respond to your inquiry and work with you to create a memorable tour that meets your needs. If you prefer a phone consultation before moving forward, just let us know the best way to reach you, and we will happily accommodate.

For a Designed Experience, please let us know your preferred date(s), rough itinerary, wishes and desires, pick-up location, and the number of guests traveling with you. We will promptly schedule a consultation with you to answer your preliminary questions and get to know each other. This will help us determine if we are a good match for your needs and ensure we create a customized experience that exceeds your expectations.

Finally, please let us know if there are any specific considerations we should keep in mind when planning your tours - such as health issues, physical limitations, or dietary requirements.

We are committed to providing an unforgettable experience tailored to your unique wishes and preferences.

Thank you again for considering The Zurich Insider. We look forward to hearing from you soon and creating an experience that will leave you with memorable memories.

We suggest booking your tour as early as possible to lock in your preferred dates and times. Our day tours in Zurich & Beyond are in high demand, especially during peak seasons and holidays. But don't worry if you're booking last minute – sometimes we have unexpected openings due to cancellations or changes. We'll do our best to accommodate you and find a great alternative. Planning ahead is always a good idea to ensure a smooth and stress-free experience!

We offer various payment methods for your convenience. These include bank transfers and major credit cards.

If you choose to make a bank transfer, we will provide you with our bank account details, so you can initiate the transfer from your bank.

Alternatively, you can use one of the major credit cards to complete your payment securely and conveniently online.

We take great pride in ensuring our customers have a hassle-free and secure payment experience.

If you have any questions or concerns about the payment process, please don't hesitate to reach out, as we are always happy to assist you in any way we can.

NO. For booked Original-Curated Experiences, we do not charge a planning fee as the tours have a specific itinerary based on different topics and preferences. Slight alterations and personalizations to the planned tour do not incur a planning fee or deposit. You pay the total amount of your Experience at the time of booking.

YES. For Exclusive - Designed Experiences/ Day Tours/ Multi-Day Tours/ Layover & Transfers, we kindly ask you for a deposit of CHF 260.00, which includes a planning fee of CHF 210.00, before we start tailoring your Experience to your wishes and desires.

The one-time planning fee of CHF 210.00 covers our expertise and time spent carefully planning and customizing your unique Experience's itinerary.

The planning fee is non-refundable. The difference is credited towards the total cost of your tour.

A gift card can be purchased for any amount towards any Experience, or you can buy a specific tour. The gift card is customizable for any occasion, such as weddings, birthdays, achievements, work rewards, thank-yous, etc.

Connect with us to customize and purchase your Gift Card. Please include the amount or the specific tour you would like to buy, the recipient's complete name, number of participants, and, if applicable, the occasion for such a fabulous gift.

Terms & Conditions for Gift Cards

Our diverse and professional guides share Switzerland with you in English, Spanish, French, Portuguese, Italian, German, and Russian.

Our Rate page can provide an estimate of our prices, but please note that additional personalization costs may apply: public transportation (bus, tram, gondolas, train, etc.), private vehicle/driver, food, tickets, shows, museums, and more.

If you're interested in Designed Experiences, Layovers & Transfers, Day Tours to other cities & Multi-Day Tours, please get in touch with us.

We can provide a first estimate based on your wishes: including the duration (hours/days), the number of participants, destination, highlights, excursions, private or public transportation, and specific desires.

The more details you provide, the more precise our first estimate can be.

We're always happy to help personalize your experience to ensure you have the best possible time.

Yes! More than to business, we cater to humans…and sometimes to their furry companions as well.

Humor aside, we closely work with travel agencies, private schools, and other businesses (pharmaceuticals, banks, law firms, etc.). We love to organize custom-tailored Experiences for their guests, team-building outings, and city tours for their visitors.

Connect with us here to start building a lasting and mutually beneficial relationship.

Yes, definitely!

We offer private transportation services to cater to all your travel needs.

We take pride in our partnerships with highly skilled and experienced professional drivers committed to providing a safe, comfortable, and enjoyable journey.

Whether you require airport transfers, city tours, day excursions, or multi-city tours, we can customize a package to suit your requirements and preferences.

No matter the size of your group, we can accommodate you. Our vehicles range from luxury sedans to spacious vans and buses, and we can also provide transportation for larger groups.

If you are interested in our transfer services, please do not hesitate to contact us. We are happy to provide you a quote and answer any questions.

If you need to cancel or change your existing booking, please send requests in writing at your earliest convenience to hello@thezurichinsider.com

You can find more about our Cancellation and Change Policy here.

Yes, and maybe.

Yes. In all outdoor Experiences (guided city tours), your beloved pets are more than welcome.

Maybe. For Experiences that include indoor activities (overnights, private transportation, trains, museums, boats, gondolas, etc.), please let us know that you have a pet accompanying you. We will check with all locations if pets are allowed and how much the extra charge will be.

If your pet is a service animal, please mention it on the contact form.