Last updated: 26 July 2026

 

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In This Policy

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1. Scope and Our Shared Approach

2. Before You Travel

3. Health, Accessibility and Personal Requirements

4. Respectful Conduct and Participation

5. Walking Tours, Outdoor Activities and Weather

6. Food Allergies and Dietary Requirements

7. Transportation

8. Children and Minors

9. Emergencies and Unexpected Situations

10. Personal Belongings

11. Policy Updates and Contact

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1. Scope and Our Shared Approach

This policy applies to tours, guiding services, excursions, transfers and experiences booked with TZI. It supplements our General Terms & Conditions, Cancellation, Changes and Refund Policy and Privacy Policy. Booking-specific requirements communicated before the service also form part of the booking.

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Safety is a shared responsibility. TZI plans services with reasonable care, works with suitably qualified guides and professional service providers, and adapts arrangements where circumstances reasonably require it. In return, guests are expected to provide relevant information, exercise appropriate personal judgment, and follow lawful safety instructions from guides, drivers, venue staff, and public authorities.

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Nothing in this policy limits any rights or responsibilities that cannot be excluded under applicable law.

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2. Before You Travel

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Travel Documents and Entry Requirements

You are responsible for ensuring that you and your travel companions hold the passports, visas, permits and travel authorizations required for Switzerland, the Schengen Area and any onward destination.

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Requirements depend on nationality, residence status, route and purpose of travel, and they may change. Please verify them shortly before departure using official sources:

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• Swiss State Secretariat for Migration — Entry into Switzerland

• Official European Union ETIAS website

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At the time of this policy’s last update, ETIAS was not yet operational, and travelers were not required to apply. The European Union currently expects it to begin operating in the last quarter of 2026. Please rely only on the official EU website for its confirmed start date, eligibility requirements, and application process, and be cautious of unofficial or fraudulent websites.

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TZI may provide general travel information as a courtesy, but cannot determine your individual immigration status or guarantee entry into any country.

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Health Information and Travel Insurance

For current public-health information, consult the Swiss Federal Office of Public Health and, where appropriate, your doctor or a qualified travel-medicine professional.

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We strongly recommend personal travel insurance appropriate to your circumstances and the activities you have booked. Depending on your trip, suitable protection may include medical treatment, accident coverage, emergency transportation or repatriation, cancellation or interruption, transportation disruption and personal belongings.

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TZI does not provide health, travel or trip-cancellation insurance. Our Flexible Cancellation Option is a contractual booking option for eligible guiding services and is not an insurance product. Please consult our Cancellation, Changes and Refund Policy for details.

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3. Health, Accessibility and Personal Requirements

Our services vary in pace, duration, terrain and physical demands. Zurich and other historic Swiss destinations may include cobblestones, slopes, stairs, uneven surfaces and periods of standing or walking. Mountain and outdoor services may involve more demanding terrain, changing weather and altitude.

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Before booking, please consider whether the service is appropriate for you and your travel companions. If you are unsure, contact us, and we will explain the expected conditions honestly.

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Please inform TZI of any mobility requirements, disabilities, allergies, health considerations, or other needs that are reasonably relevant to safe and comfortable participation before the service. You do not need to provide a complete medical history or disclose more information than is necessary for us to understand the practical assistance or adaptation required.

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We will treat such information with care and in accordance with our Privacy Policy. Where necessary to provide an agreed arrangement, relevant information may be shared with the guide or service provider involved.

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We will make reasonable efforts to adapt the pace, route or logistics, but not every location, vehicle or activity can be made fully accessible. Any agreed assistance or material limitation should be recorded in the booking confirmation.

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Guests remain responsible for bringing and managing their usual medication, mobility aids and other personal health requirements. TZI guides do not provide medical diagnoses or individual medical advice.

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If you develop symptoms of a potentially contagious illness, please act considerately, obtain appropriate medical advice and contact us before joining the service. Applicable changes or cancellations are handled in accordance with the Cancellation, Changes and Refund Policy.

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Guests must comply with any health or safety requirements lawfully imposed by public authorities, transportation providers or venues at the time of the service.

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4. Respectful Conduct and Participation

We want every guest, guide, driver, service provider and local resident to be treated with dignity and consideration.

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Guests must not engage in conduct that is:

• Threatening, violent, abusive or intimidating;

• Harassing, discriminatory or sexually inappropriate;

• Seriously disruptive to the guide, group or service;

• Unlawful or damaging to people, property, cultural sites or the environment;

• Unsafe, including repeatedly ignoring reasonable safety instructions; or

• Impaired by excessive alcohol, illegal drugs or any substance to a degree that affects safe participation.

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Smoking and vaping are permitted only where legally allowed and where they do not interfere with other guests or providers.

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Where reasonably possible, the guide will explain the concern and allow the guest an opportunity to correct the behavior. Immediate action may be taken where the conduct creates a serious safety risk, involves harassment or violence, is unlawful, or makes continuation unreasonable.

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Depending on the circumstances, TZI or the guide may modify the service, refuse participation, ask a guest to leave, or end the service. A guest removed or a service ended because of that guest’s serious or repeated misconduct is not entitled to a refund for the unused portion. Any resulting transportation or other personal expenses remain the guest’s responsibility, subject always to applicable law.

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5. Walking Tours, Outdoor Activities and Weather

Please wear footwear and clothing appropriate to the booked activity, season and forecast. Depending on the service, this may include sun or rain protection, warm layers, water, food, walking aids or activity-specific equipment.

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Weather and operating conditions can change quickly in Switzerland, particularly in mountain and lakeside areas. The guide may adjust the timing, route, transportation or activity where reasonably necessary for safety.

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For mountain, hiking or other outdoor services, the guide may refuse or discontinue participation if a guest’s equipment, condition or conduct makes the activity materially unsafe. The guide’s immediate safety decision must be respected.

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Please remain with the guide or group unless another arrangement has been agreed. If you need to step away, tell the guide first. Do not enter restricted areas, cross safety barriers or disregard warnings from guides, authorities, transportation operators or venue staff.

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Weather-related changes, force majeure and services that become unsafe or impossible are handled under the Cancellation, Changes and Refund Policy.

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6. Food Allergies and Dietary Requirements

Please tell us before the service about any food allergy, intolerance, dietary requirement or religious restriction relevant to included meals, tastings or reservations. Please also reconfirm serious allergies directly with the guide and food-service provider at the time of service.

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We will communicate the information provided and seek suitable arrangements where reasonably possible. However, food is prepared and served by independent providers, and TZI cannot guarantee an allergen-free environment or the absence of cross-contact.

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Guests with serious allergies remain responsible for deciding whether a food or venue is suitable and for carrying any medication or emergency treatment they normally require.

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7. Transportation

Transportation included in a booking may be provided by professional independent transportation partners or by public transportation operators.

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Guests must:

• Wear available seat belts and use any legally required child-restraint system;

• Remain seated when instructed and avoid distracting the driver;

• Follow boarding, platform, vehicle and luggage instructions; and

• Treat vehicles, drivers, other passengers and transportation staff respectfully.

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Please tell us in advance about child seats, wheelchair transport, mobility assistance, unusual luggage, seating considerations or other transportation requirements. These arrangements are subject to vehicle specifications, availability and supplier confirmation.

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Guests are responsible for ensuring that luggage and personal belongings are suitable for the confirmed vehicle and are collected when leaving it.

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8. Children and Minors

Guests under 18 must be accompanied by a responsible adult unless a different arrangement has been expressly agreed in writing.

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Parents, guardians, schools and group organizers remain responsible for the supervision, conduct and personal needs of minors throughout the service. A TZI guide provides guidance and does not assume a childcare, custodial, or supervisory role unless this has been expressly contracted.

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Groups containing minors must provide an appropriate number of accompanying adults and identify a lead adult who is reachable and responsible for on-site coordination.

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Please tell us the ages of participating children and any required child seats, equipment, accessibility arrangements or other relevant needs before the service.

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9. Emergencies and Unexpected Situations

Tell your guide immediately if you feel unwell, become injured, feel unsafe, lose contact with the group or become aware of an urgent concern.

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In an emergency, follow the instructions of the guide, driver, venue staff, emergency responders or public authorities. TZI may contact emergency services, adjust or end the service, or arrange reasonable assistance where circumstances require it.

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In Switzerland, the general European emergency number is 112, and the ambulance service is 144.

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Guests should carry identification, emergency-contact details, relevant insurance information and any essential medication. Medical treatment, evacuation, replacement transportation and other personal emergency expenses should be covered through the guest’s own resources or insurance unless TZI is legally responsible for them.

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10. Personal Belongings

Please keep passports, money, phones, luggage and valuables secure and under your supervision. Avoid leaving valuables unattended in public places or vehicles.

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If an item is lost, stolen or damaged, tell the guide or provider promptly. We will offer reasonable practical assistance, but cannot guarantee that an item will be found, recovered or replaced.

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11. Policy Updates and Contact

Travel requirements and safety guidance may change. TZI may update this policy to reflect legal requirements, official guidance or operational experience.

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Changes apply to future bookings unless an immediate legal or safety requirement must be followed during an existing booking. An update will not reduce any rights that cannot be excluded under applicable law.

Please review the current version shortly before your service.

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If you have questions or would like to discuss accessibility, health, dietary or safety requirements, please contact us:

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The Zurich Insider™
Email: hello@thezurichinsider.com
WhatsApp: +41 76 464 54 88

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We will be happy to help you prepare for a safe, comfortable, and enjoyable experience in Zurich and Switzerland.