Image by Henrique Ferreira

Privacy Policy 

As your trusted Experience Designers, we at The Zurich Insider fancy ourselves to be more your travel companion than just a travel company. Therefore, we will ask you for some personal information, not because we are curious (which we are by nature), but because we use the information gathered to design and tailor Your experience with us.

 

However, you have our promise that we will keep all information provided safe and ensure that it remains confidential, secure, and private (unless required by law). We also promise never to sell your information to anyone and only be used for the purpose intended.

 

We comply with all applicable privacy legislation, including EU General Data Protection Regulation (GDPR), to protect the privacy of our customers, suppliers, contractors, and employees. 

Information provided by You (mandatory and optional)

 

As you send us your first information request or make a booking, we will ask you to provide some basic information (full name, e-mail, phone number & country) to identify you and follow up. 

However, we may also need to ask a few more questions as we strive to offer you the highest personalized Experience. Here are a few examples of the additional information we may require from you:

  • Physical and health details (also see our General Terms & Conditions)

  • Dietary requirements (if booking restaurants)

  • Flight and passport information (airport pick-up service, for third-party service providers, etc.)

  • Special requests and personal preferences

  • Payment details 

  • How you heard about us (internal statistic and research purposes)

Our e-mail NewsLetter

To sign-up, we ask that you provide us with your name and your e-mail. You may unsubscribe at any time by using the link provided in every newsletter.

 

Other data/information that we collect

 

cookies, tracking, etc… 

 

Review and deletion of your information

 

At any point in our relationship, you may request to examine the information we have about you and request correction or deletion by sending us your request by e-mail. We will answer your e-mail within 20 business days. 

 

Data security

Since both the access to this website and the transmission of e-mails are unencrypted, it cannot be ruled out that data transmission is incomplete or might be seen by third parties. For this reason, we kindly ask you not to send any confidential data via e-mail. Requests received via e-mail are usually answered via e-mail. Should you not want this to happen, please make a relevant note on your request.

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