Last updated on 17.03.2024

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1. Cancellations and Changes in Bookings (How to)

2. Cancellation and Changes in Bookings by You

3. Unforeseeable Events - Force Majeure 

4. Cancellation by The Zurich Insider 

5. Changes in Experience Prices or Experiences by You

6. Changes in Experience Prices or Experiences by The Zurich Insider

7. "No-Question-Asked" tour cancellation assurance

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Before traveling, we strongly recommend that You review your extra insurance to ensure You have appropriate coverage to meet all your needs and those of your travel companions in case of any loss of property, illness, injury, flight cancellation, other travel impediments, or death.

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We strongly recommend that You obtain travel and cancellation insurance for the entire duration of your trip. This is further protection from unexpected circumstances that might force You to cancel your trip. 

 

Although our General Terms & Conditions and this Cancellation Policy are more flexible than ever, we can not predict all eventualities or cover a short-notice cancellation. 

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The Zurich Insider does NOT offer health, travel, or trip cancellation insurance. 

 

However, we do offer a "No-Question-Asked" tour cancellation assurance for an additional fee of 10% of the services purchased.

Please consult point 7. for more information.

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Full payment is due when booking any of our services/tours. The tour is only confirmed upon receipt of the total due payment. We will hold our offer (date & time) for 72 hours from when we sent it. 

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1. Cancellations and Changes in Bookings (How to)

 

Send all cancellations and changes requests in writing to hello@thezurichinsider.com

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2. Cancellation and Changes in Bookings by You

 

Cancellations and changes to your booking/s (i.e., any change in itinerary, number of guests, or the Experience date) must be made in writing (e-mail or letter) and are legally binding once confirmed by TZI. Additional fees might apply. 

 

Should You find yourself in the position of having to cancel your booking/s, You are entitled to a refund of the following amounts:

 

Number of days before your trip:​

• 30+: 100% Refund of the total trip cost

• 16+:   50% Refund of the total trip cost

• 15-:      0% Refund of the total trip cost

 

Should you cancel your Experience 16+ days before your original date, You can postpone your Experience to a later date within the same calendar year for no additional cost (if available).

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If You defer to the following calendar year and any subsequent dates after the first new date, You will have to pay an additional administration fee of CHF 100.00 per person.

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You may transfer your Experience to someone else if You are prevented from traveling, provided you inform us at least one week before the Experience. All related costs relative to the transfer (to suppliers or us) and any open balance payments must be settled before transferring the Experience to someone else. 

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3. Unforeseeable Events - Force Majeure 

 

You may receive a refund of the Experience Price if prevented from traveling or taking the Experience because of an impersonal unforeseeable event - Force Majeure that makes it dangerous and unsafe to take the Experience, including but not limited to:

 

• meteorological hazards and natural disasters (flood, forceful wind, fire, etc.)

• official measures and travel restrictions

• demonstrations & political disturbances (war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance)

• difficult road and traffic conditions (accidents, etc.)

• flight cancellation and no re-booking possible 

• pandemic and quarantine measures 

 

The following do NOT constitute Unforeseeable Events or Force Majeure:

 

• Illness or injury of an Experience participant

• Poor weather conditions (rain, snow, etc.)

• Change of plans

• Oversleeping

• Missing a plane/train/boat

• Not able to travel as planned because of entry/exit requirements or policies/mandates in place in any country of the planned trip. It is up to You to stay on top of these requirements.

 

You may have to provide verification to confirm that You could not take an Experience if You request a refund under this provision. Please check with us if You have any questions regarding this refund option. 

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4. Cancellation by The Zurich Insider 

 

TZI reserves the right to cancel any booked Experience at any time and for any reason determined in our sole discretion, including but not limited to:

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• lower quality of the trip

• the safety of travelers is judged to be compromised

• meteorological hazards and natural disasters (flood, forceful wind, fire, etc.)

• official measures and travel restrictions

• demonstrations & political disturbances (war or threat of war declared or undeclared, acts of terrorism, sabotage, insurrection, riots, strikes, civil disturbance)

• difficult road and traffic conditions (accidents, etc.)

• pandemic and quarantine measures 

 

In such a case, TZI is only liable for refunding the Experience Price if no alternative Experience is offered and will try to refund all payments received. 

 

However, there might be unrecoverable third-party deposits that cannot be reclaimed as the planned date of a trip nears. Therefore, a 100% refund may only sometimes be possible. We will recover as many expenses as possible for our clients' benefit.

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If the Experience is stopped early due to the fault of TZI, You will receive a refund for the missing part/days based on a percentage of the canceled part/days. No refund/s can be given on other expenses related to your trip, such as airfares, unpaid holidays taken, etc.

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If TZI determines in good faith to operate an Experience, then no refund under this paragraph shall be payable for that Experience. If You were to cancel a reservation anyway, You are bound by this cancellation policy. 

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5. Changes in Experience Prices or Experiences by You

 

The Customer (You, the travel agent, or a third party) who has booked an Experience with us can request to modify the Agreement in writing. We are not bound to change the Agreement.

 

We will inform the Customer of the new Experience Price. If the Customer agrees on the modification costs, the new price and modification costs are due. If the new price is lower than the original price, the alteration costs are compensated by the difference.

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6. Changes in Experience Prices or Experiences by The Zurich Insider

 

6.1 TZI reserves the right to change the agreed price of any existing bookings in case of unforeseeable and extraordinary circumstances, including but not limited to:

 

• newly introduced or raised taxes, charges, or fees of third-party providers

 

In case of unforeseeable circumstances, we will swiftly inform You of any changes to our prices or Experiences in writing. You will bear all the additional costs. However, if You decide to withdraw from the contract within five (5) days of our communication of the price changes, You are entitled to a full refund. Excluded are any further compensation for damages incurred. 

 

6.2 While TZI endeavors to operate all Experiences as initially described, we reserve the right to change the Experience's itinerary anytime (before/during). 

 

The itinerary/description provided for each Experience is indicative, as the itineraries and other details may be subject to modification without prior notice due to force majeure or any local circumstances.

 

Before booking an Experience, check the description on our website, as changes are possible at any time. Of course, we will inform You directly as soon as reasonably possible as well.

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6.3 When a significant change is made and communicated before departure, You can accept, receive a refund, or accept the alternative Experience offered. 

 

6.4 In case of changes made after departure, in extraordinary emergency circumstances at our discretion (for your safety, health, comfort, etc.), You will cover the additional cost of any necessary itinerary alterations. Please note that we are not responsible for any incidental expenses due to the change of itineraries, such as visas, vaccinations, or non-refundable flights.

 

If the alternative solution is more expensive than the initially booked Experience or You deem it unreasonable, You will be offered withdrawal free of charge. Further compensation for damages due to change(s) in Experience Prices or Experiences is excluded.

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6.5 In case of a flight/train/boat delay, TZI will try to accommodate your itinerary, but changes and penalties might apply. These penalties are your responsibility.

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7. "No-Question-Asked" cancellation assurance 

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The Zurich Insider offers its customers and travelers the option to purchase a No-Questions-Asked Cancellation Assurance ("Assurance") for an additional fee of 10 % on the guiding services. This Assurance is designed to provide you with the flexibility and peace of mind to cancel your booked tour for any reason and receive a partial refund for the guiding services booked as follows:

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7.1 Assurance Coverage

• The Assurance allows you to cancel your booked guiding services for any reason up to 24 hours before the start of your tour.

• Upon cancellation under the terms of this Assurance, you will receive a partial refund on the guiding services you have paid, excluding the fee for the Assurance itself & an additional 5% of transaction fees.

• This Assurance must be purchased at the time of booking your tour.

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For Example: 

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Tour:                CHF 340.00 (2-hour private walking tour in Zurich)

Assurance:     CHF   34.00 (10% of service paid)

Total paid:      CHF 374.00 

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If you cancel the tour for any reason (at least 24 hours and less than 15 days before the tour date), you are eligible for the following partial refund: 

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Total paid:                       CHF 374.00 

- Assurance:                     -CHF 34.00 

- 5% transaction fees:     -CHF 12.00

Refund:                           CHF 328.00

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7.2 Exclusions

• The Assurance covers only the guiding services. It does not cover any other incurred expenses by You or losses, such as, but not limited to, transportation, accommodation, medical expenses, or any personal expenses.

• The Assurance does not cover any other additional services booked with the tour, such as entrance tickets (museums, chocolate factories, etc.), private or public transportation (vehicle, driver, train, gondolas, boats, etc.), food, etc. 

• This Assurance is distinct from and does not replace your personal travel insurance. You are responsible for obtaining any personal travel insurance to cover other aspects of your trip.

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For Example: 

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Tour:                CHF 340.00 (2-hour private walking tour in Zurich)

Extras:             CHF 30.00 (2 tickets to the Lindt Chocolate Museum)

Assurance:     CHF   34.00 (10% of guide services)

Total paid:      CHF 404.00 

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When you cancel the tour for any reason (at least 24 hours and less than 15 days before the tour date), you are eligible to: 

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Total paid:                        CHF 404.00 

- Extras:                               -CHF 30.00

- Assurance:                       -CHF 34.00 

- 5% transaction fees:       -CHF 12.00

Refund:                             CHF 328.00

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7.3 How to Cancel

• To cancel your tour under this Assurance, you must notify us via email at hello@thezurichinsider.com or send us a WhatsApp at +41 76 464 54 88

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• All cancellations must be received by us within the specified time frame (the latest 24 hours before the start of the tour) to be eligible for a refund under this Assurance. 

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7.4 Refunds

• Refunds under this Assurance will be processed to the original method of payment within ten business days after the cancellation request is confirmed.

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7.5 Miscellaneous

• This Assurance is non-transferable and applies only to the tour booked.

• The fee for this Assurance is non-refundable except as required by law.

• We reserve the right to modify the terms of this Assurance or discontinue it at any time without prior notice, provided that any changes will not affect any Assurance purchased prior to the date of the change.

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For questions regarding this Assurance or its coverage, please contact hello@thezurichinsider.com     

 

Amendments

 

The Zurich Insider may modify and amend this Cancellation Policy from time to time at its sole discretion. TZI will provide notice to you by posting such changes on the site. No correspondence will be held about amendments to this policy. 

 

Don't hesitate to get in touch with us if you have any questions about our Cancellation Policy.